A non-working system is as good as no system at all. A maintenance program assures you that your system is in good working order. Accel Communications, Inc. has as series of testing and maintenance programs available to meet your fire and life/safety needs.

• Click here to view a sample Equipment Maintenance Schedule
• Click here to view our Service Plan Schedule of Services

Sample Agreement
EQUIPMENT MAINTENANCE SCHEDULE

I. EQUIPMENT

Accel Communications agrees to maintain the equipment described in Schedule A in accordance with the items and conditions of this agreement.

II. INSPECTION & REPAIR

If the equipment identified in Schedule A was not under Accel Communications maintenance service responsibility immediately prior to the commencement of maintenance service under this agreement, it shall be subject to inspection by Accel Communications to determine if it is in good operating condition which for the purpose of this agreement, is defined as the level established for equipment maintained by Accel Communications. Any repairs or adjustments deemed necessary by Accel Communications to bring the equipment up to good operating condition shall be made, at the customer’s expense, prior to the commencement of the maintenance service.

III. TERM

The initial term of this agreement shall be for a period of twelve (12) months from the date hereof or from the date of any repairs or adjustments required under paragraph 2 above. Thereafter, this agreement shall continue in effect unless and until it is canceled by either party upon sixty (60) days written notice.

IV. CHARGES

The monthly maintenance charge during the initial twelve (12) month term of this agreement shall be as set forth in Schedule A, including any applicable zone charges. At the conclusion of the twelve (12) month term and thereafter on an annual basis, the monthly maintenance charge may be increased but not in an amount to exceed seven percent (7%) over the rate charges in the immediately proceeding maintenance term. If Customer, with Accel Communications approval, makes any modifications, additions or deletions to the equipment listed in Schedule A, Accel Communications may adjust the monthly maintenance charges to reflect these changes. Any additional maintenance charges under Paragraph 6(d) below shall be Accel Communications’ published rates if effect at the time that they are furnished.

V. INVOICES AND PAYMENT

Customer shall make any payments due under this agreement within thirty (30) days of the invoice date. Monthly charges for maintenance shall be invoiced annually in advance, all other changes shall be invoiced after the month in which charges accrue. Interest shall accrue on any sum not paid when due at the maximum rate permissible by law.
VI. MAINTENANCE

(a) As part of the service, Accel Communications shall provide:

Schedule preventative maintenance, including any necessary parts, on Accel Communications maintained equipment. To include annual alarm inspection of security alarm system in accordance with City of Phoenix alarm code.

All remedial maintenance services, including any necessary parts, on Accel Communications maintained equipment when notified that equipment is malfunctioning or inoperative.

(b) All maintenance shall be provided between the hours of 8:00 a.m. and 5:00 p.m. Monday thru Friday, excluding Accel Communications local holidays.
(c) Maintenance service shall not include the following:

(1) Electrical work that is external to the equipment or repair of any damage or replacement of any part or parts resulting from the failure of electrical power, air conditioning or lighting storm damage.

(2) Repair of damage or replacement of parts resulting from catastrophe, accident, neglect, misuse of equipment, vandalism or unauthorized modifications or repairs, repairs or reinstallation of the equipment be the Customer.

(3) Any system or operational malfunction or failure not attributable to the furnished equipment.

(4) Services requested and provided outside of the period specified in subparagraph (b) above.

(5) Relocation or reinstallation of equipment.

(d) At Customer’s request Accel Communications may in its sole discretion, provide services not included in the monthly maintenance services or beyond that period specified in subparagraph (b) above at the published rates in effect at the time the labor and parts are furnished. Labor charges shall include travel time to and from the installation site and shall be computed to the on-half (1/2) hour with minimum charge per call based upon a one (1) hour period. Travel expenses shall be billable at Accel Communications’ then current published rates and terms, or if commercial transportation is used, at the actual cost of such commercial transportation. Other travel costs, such as per diem, lodging, parking and tolls shall be invoiced to Customer as incurred.

(e) Title to all equipment and parts provided for repair or maintenance under this agreement shall pass to Customer upon completion of the repairs for which they were used, and any replaced parts become the property of Accel Communications.
(f) The Customer shall perform such routine maintenance as keeping the equipment clean but shall never attempt major maintenance or equipment repair.

ACCEL SERVICE PLAN
SCHEDULE OF SERVICES

Availability: Seven days a week, 24 hours a day.

Response Time Range: Two to four working hours for scheduling of all service calls. The call must be placed by an authorized person.

Response Status: Priority response.

Defect Correctable Response Time: Defective equipment will be replaced with loaner equipment from our Service Pool. Resolution of the problem will be within 24 hours following the receipt of a service call.

Parts Coverage: All parts are covered as part of this plan.

Labor Coverage: All labor is covered under this plan.

Instant Loaner: We maintain a service pool of loaner equipment specifically designed to support our Accelerated Service Plan clients. If our field technicians are not able to repair a piece of faulty equipment at your location, then we will replace it with a loaner, keeping your system up and running. The defective equipment will be repaired and returned to your site accordingly.

Items Not Covered: This includes damage caused by misuse, abuse, accident, disaster, fire, flood, water, wind, lightning, and Acts of God. In addition, items designed to fail in order to protect the equipment, such as power and/or lightning suppressers, are also not covered by this plan.

Preventative Maintenance: Annually.